Operations Support Engineer

GSR is looking for an Asia-based Operations Support Engineer to join our global operations team on a full-time basis. GSR is a leading market making and programmatic trading company in the exciting and fast-evolving world of cryptocurrency trading. You will help to deliver a secure, reliable, and best-in-class production environment for our global trading franchise. You will report to the Head of Operations and work during Asian business hours with a willingness to travel if necessary.

As part of the team, your responsibilities will be to:

  • Provide first-line support and troubleshooting for our trading environment, ensuring smooth operations across market-making and programmatic execution bots.
  • Track, escalate, and prioritise production incidents, ensuring timely resolution.
  • Help maintain a clear communication channel between business development and trading to ensure orderly deployment of new clients, exchanges, and system features.
  • Assist in analysing bot performance across marketing making and other trading strategies.
  • Help monitor account funding activity, including ensuring the completion of transfers.
  • Help maintain and improve processes around monitoring, alerting, and reporting.
  • Perform ad-hoc operational tasks as needed to support the global trading function.
  • Develop expertise in our proprietary trading system, infrastructure, and procedures, contributing to documentation of best practices.

Your profile:

  • At least 3 years experience in an operations or support engineer role at a bank or proprietary trading firm
  • Strong academic background within a relevant subject (e.g. Computer Science) with an excellent understanding of financial / trading terminology
  • Experience with Linux operating system
  • Strong scripting (Python or shell scripting) and SQL skills
  • Experience in AWS, Tableau, web programming a plus
  • Software development experience a plus but not required (Java preferred)
  • Keen interest in the cryptocurrency markets
  • Disciplined self-starter with high attention to detail and ability to work autonomously and/or remotely

About us:

GSR is a fast-growing programmatic trading company in the exciting world of cryptocurrencies. Founded in 2013, we are one of the first established players in a nascent space, and have developed a leading market position serving key exchanges and clients globally. GSR is an international company with staff located in the UK, Switzerland, Spain, and Hong Kong.

Apply to the role at recruiting@gsr.io